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Product Support

Family Tree Maker version 9

Summary: Discover Your Heritage With the #1 Selling Family History Program for Over a Decade! With extensive historical indexes and records, you'll have access to centuries of historical data with the click of a mouse! Powerful new features allow you to build a rich tapestry of family photos, documents and more so your family tree comes to life for future generations. Windows 95/98/2000/ME/XP

Product support:

C:\Program Files\FTW\LTKRN10N.dll is not a valid Windows image

1.Use Windows Explorer and go to the folder where you have installed Family Tree Maker (usually C:\FTW).

2.From the Tools menu choose Folder Options (or View and Options if you are using Windows 95/98).

3.Select the View tab.

4.Locate the option to Hide extensions for known file types and make sure this option is *NOT* checked.

5.Choose OK to close the Folder Options screen.

6.Go to the View menu.

7.Select Details. You should now see a listing of all of the files in the folder where you have installed Family Tree Maker with the details arranged in columns. 8.Click the column heading labeled "Name" to make sure the files are sorted alphabetically A-Z.

9.Now click the column heading labeled "Type" to sort the list by file type.

10.Scroll to find the file named "LAUNCH32.DLL". The list should look like this: launch32.dll




















11.Delete all of the above files EXCEPT LAUNCH32.DLL.

12.Once deleted these 19 files, exit Windows Explorer and restart Family Tree Maker.

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Manufacturer for Family Tree Maker version 9:


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