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Product Support

Superstart! Music Piano for Kids

Summary: Children learn to read music and find out all about notes & rests and sharps & flats. They learn how to play music with the help of a beautiful magic piano that shows which notes to hit and when. Ages 6+. Windows 7(32-bit)/Vista/XP/ME/98

Product support:

Unhandled Exception Error #0x80070725 Incompatible Version of RPC Stub

CAUSE

This error may be caused by an incompatible version of a DLL file that was installed on your computer by some other program, a file such as Oleaut32.dll, Olepro32.dll, Asycfilt.dll or Stdole2.tlb. For example, version 3.50 of file Oleaut32.dll is used only by Windows XP. If it is somehow installed on a computer running another operating system it would cause this error due to file versions that are not compatible with each other.

SOLUTION

Following are three possible resolutions for this error. Choose the appropriate method for your computer.

Microsoft Office 2000 or an Office 2000 Component IS Installed on Your Computer If you have Microsoft Office or an Office 2000 component installed on your computer, obtain and install the Microsoft Office 2000 Service Release 1 (SR-1). For information about how to obtain and install Microsoft Office 2000 Service Release 1a (SR-1a), please visit the following Microsoft Web site: #339:

Microsoft Office 2000 Service Release 1a

Microsoft Office 2000 or an Office 2000 Component IS NOT Installed on Your Computer If you do not have Office 2000 or an Office 2000 component installed on your computer, download and install the mcrepair.exe tool. To obtain and install the mcrepair.exe tool, please visit the following Microsoft Web site: http://download.microsoft.com/

Save the mcrepair.exe file to the desktop, and then run mcrepair.exe by clicking on the file. When it prompts you to overwrite NEWER files, make sure you click YES for each file.

Restart your computer after you install mcrepair.exe.

Try to reinstall Piano For Kids after this.

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The "Extra Music" section doesn't work.

The section titled "Extra Music" no longer functions because the web site which contained the extra items no longer exists. The other 4 sections of the program will function normally without this bonus section.

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Error: Property Not Found / Director Error / Sprite already running

Download and install the latest Shockwave player from Macromedia:

http://sdc.shockwave.com/shockwave/download/download.cgi

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Still have a question?

Because we are a retail store and not the creators of this software, we encourage our customers to contact the software's publisher for more detailed support.

Manufacturer for Superstart! Music Piano for Kids:

Publisher: SuperStart
Address:

If you are unable to contact the publisher or locate their support web site, please contact us and we will do our best to help you. Click here to contact the Planet CD-ROM technical support team. Or, you may fax your information to (650) 872-7133, Attention: PCDR Tech Support.

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