Return/Exchange Procedure

As part our Satisfaction Guarantee, we offer you a 30-day return policy on all software. To process a return, simply print out this page and include it with the return/exchange. This offer is not valid for customers who resell our products. Please include the following information:

Please Print:

1. Order ID #____________________________
(located in the upper right corner of the invoice, above the bar code)

2. Email address OR Customer Number: _____________________________________________


3. I would like a:
(check one only)
__ Refund   __ Exchange ______________________________________________________
(print the title and product code of the item you want in exchange)

In the event that the exchange item is out of stock, you will receive a a refund.


4. Reason for return:
(check all that apply)
__ Problems installing/running software __ Accidentally ordered multiple copies
__ Not compatible with my operating system __ Already own it
__ Don't like it __ Changed my mind
__ Other: ____________________________________________

 

Return to:
Planet CD-ROM
Returns/Exchange Dept.
2921 Union Road Unit G
Paso Robles, CA 93446

If you return a product for a refund, you will receive notification via email once the refund has been issued. Refunds are applied to the credit card you used for your purchase. This offer is also not valid for customers that resell our products on a retail basis. We will send a confirmation email of the refund or replacement order. Thank you for allowing us to serve you! If you have any questions or concerns please contact us through the Customer Support area of our website.