Return/Exchange Procedure
As part our Satisfaction Guarantee, we offer you a 30-day return policy on all software. To process a return, simply print out this page and include it with the return/exchange. This offer is not valid for customers who resell our products. Please include the following information:
Please Print:
1. Order ID #____________________________
(located in the upper right corner of the invoice, above the bar code)
2. Email address OR Customer Number: _____________________________________________
3.
I would like a: (check one only)
| __ | Refund | __ | Exchange ______________________________________________________ (print the title and product code of the item you want in exchange) In the event that the exchange item is out of stock, you will receive a a refund. |
4. Reason for return: (check all that apply)
| __ | Problems installing/running software | __ | Accidentally ordered multiple copies |
| __ | Not compatible with my operating system | __ | Already own it |
| __ | Don't like it | __ | Changed my mind |
| __ | Other: ____________________________________________ | ||
Return to:
Planet CD-ROM
Returns/Exchange Dept.
1212H El Camino Real #453
San Bruno, CA 94066
If you return a product for a refund, you will receive notification via email once the refund has been issued. Refunds are applied to the credit card you used for your purchase. This offer is also not valid for customers that resell our products on a retail basis. We will send a confirmation email of the refund or replacement order. Thank you for allowing us to serve you! If you have any questions or concerns please contact us through the Customer Support area of our website.